ISO 9000 MADE SIMPLE AND CERTAIN

ACTION PLANNING CHECKLIST

This list has been provided by Quality Management International, Inc.
It provides a checklist of suggested steps to follow to achieve ISO 900x registration.

Most of the items are places where TeamFlow® can help! You can use TeamFlow to map the whole application process. The process flowcharts actually become your Quality Manual!

These actions take from 6 to 18 months depending on the extent of formalized system, the skills base, workload and the degree of management commitment. Continuous improvement (using the system) requires determined leadership of the team, strong involvement at all levels and updating of the action plan following management review. Upgrading for ISO 14001 is straightforward.

Every time QMI helps a company achieve first time registration this list is further refined to reflect what the company actually did. It was started in 1986 and now is the accumulated wisdom of hundreds of successful ISO 9000 projects.

  1. Make a senior person responsible for your integrated system. This person will report direct to the CEO and receive the needed training.

  2. Form a Task Force and consider need/role of an advisor. Select no more than eight personnel from a cross-section of grades and functions.

  3. Conduct survey (audit) using ISO 9001 & ISO 9004 and report. The TeamFlow report will identify adequacy of as-is procedures and need for new procedures.

  4. Publish Quality Policy, Objectives and Action Plan using TeamFlow. Policy by the CEO, Objectives by VPs & Plan from Task Force.

  5. Develop leaders to create and sustain employee awareness. All leaders & Task Force must learn so they understand and can explain. TeamFlow can help as a communications tool.

  6. Define organizational structure and responsibilities using TeamFlow. Keep this up to date with names & job titles as a formal document.

  7. Involve employees in developing and improving the system -- by awareness sessions, process deployment flowcharting using TeamFlow, team reviews and experience feedback.

  8. Decide on the document coding procedure. Use this from day one of developing system documentation. TeamFlow can help keep track of your documentation.

  9. Use TeamFlow to flowchart key processes showing all interfaces. Start with core processes and then tie in the support processes.

  10. Code all forms in line with agreed coding procedure. Every form should belong to a TeamFlow process. Remove redundant forms.

  11. Correlate all forms to TeamFlow flowcharts. Every form should have a place, if not check completeness of flowchart.

  12. Review TeamFlow flowcharts for accuracy. By "accuracy" we mean what actually happens!

  13. Develop and use TeamFlow flowcharts to document procedures. The flowchart can become the procedure, always include process objective(s).

  14. Review, reconcile, approve and issue as-is procedures as documented using TeamFlow. Involve everyone and do not ignore comments. Process owners may approve.

  15. Prepare new procedures using TeamFlow and train staff to implement them. These will come from the ISO 9000 survey (see action 3) of your existing system.

  16. Approve and issue new procedures and pilot quality plans. TeamFlow can distribute these electronically. Quality planning is essential for customer driven teams eliminating waste.

  17. Describe your overall system in your TeamFlow-based quality manual. Keep it slim and simple for customers, every employee and suppliers.

  18. Launch the system and respond quickly to revision requests. Throw a party you deserve it! Invite continuous improvement. TeamFlow makes it easy!

  19. Audit and improve your system to raise value and reduce avoidable costs. Your trained audit team will come from action 15. Cover suppliers too.

  20. Conduct preassessment at least two months before the Registrar. Use a registered lead auditor and ensure all corrective action records are up to date.


Quality Management International, Inc. is also accredited (by RAB and IRCA) to train auditors of management systems. They are well qualified to help you to make ISO 9000 (and ISO 14001) simple and certain at any time with: advice, training and audit. Their service sustains the progress and enthusiasm necessary for continued success.

Call them toll-free on 800-666-9001 or 800-FAX-9004.

 
Return to the QMI TeamFlow User Profile.

 
Return to User Profiles Page

 Last Update: November 4, 2009